By Ben Luthi – Updated 30, 2020 47 Comments april
You didnвЂ™t have the option to pick your student loan servicer when you first got your federal student loan. But in the event that you have assigned to FedLoan Servicing, which manages approximately a 3rd of all of the federal education loan financial obligation, you could be in for an especially painful experience.
Within the summer time of 2018, we surveyed a huge selection of Student Loan Planner readers and asked them about their experience with their education loan servicers.
Nearly 1 / 2 of the those who reacted caused FedLoan, and so they offered the servicer on average 2.8 away from 5 movie stars.
From the 176 reactions we received about FedLoan, 53 of those were complaints. Here you will find the top four grievances FedLoan borrowers shared and what can be done if you experience them.
1. Bad customer care
We received 22 complaints concerning the FedLoan customer support group. вЂњUnhelpful,вЂќ вЂњincompetent,вЂќ and вЂњinconsistentвЂќ were a few of the terms that summed within the response that is general.
A client would get in touch with, by way of example, and obtain answers that are various different FedLoan customer service representatives. And it will simply take months to process requests that are simple.Continue reading